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Order & Return Policy

We hope you are delighted with your purchase but if you are not, if we have made an error, please let us know so we can fix it.

We check all of our goods before they leave our premises so faults and wrong items are unlikely to occur. However, due to natural or human error sometimes mistakes are made. If we have made an error, please let us know so we can fix it.

We can offer you a reply-paid address so an exchange can happen at no cost to you or we may offer you a great deal to keep it. Please email us with a photo of the problem to

Step 1: Check your receipt and order carefully in case the error was at your end.

Step 2: Email customer service on or phone us on +61 (02) 9555 6400.

If it is not our error, here are your options for refund and exchange…

Refund – 14 days from date of purchase

You can request a refund if you change your mind or receive an incorrect item. Please email us before you return any goods. Return the unused, un-opened product in original condition WITHIN 14 DAYS at your expense to the address below. Goods received after 14 days of sale will not be eligible for a refund, but may be exchanged at our discretion. Goods not in resalable condition will not be refunded but may be partly refunded at our discretion.

Synergy Natural will happily assist you with a faulty product if the fault occurs within the Best Before date stamped on the label.

Return Address: Suite 9, 40 Robert Street, Rozelle NSW Australia 2039

Exchange Terms

  1. New condition only.
    2. Please check your date of purchase or Best Before date carefully.
    3. Proof of purchase is essential for any goods to be exchanged. All your invoices are stored in your “My Account” section on line so can be easily found.

PLEASE PHONE CUSTOMER SERVICE ON +61 (02) 9555 6400 for assistance with all returns and exchanges. Good returned without prior communication may not be eligible for exchange.